Privacy Policy

Introduction

Welcome to Something Familiar! Personal data is any piece of information that can identify a physical person. When dealing with your personal data, we respect the Regulation (EU) 2016/679 of the European Parliament and of the Council of the 27th of April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, somethingfamiliar.co.uk or somethingfamiliar.com and its subdomains. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information About Us

Something Familiar is a limited company registered in England and Wales.
Registered No.: 12164785
VAT No.: 332735020
Registered Office: Tobacco Factory, Raleigh Road, Bristol, BS3 1TF
Contact Email: be@somethingfamiliar.co.uk

2. Information We Collect

We collect and process the following data:

• Contact Form Data: When you fill out a contact form on our website, we collect your name, email address, and the content of your message. This information is used solely to respond to your inquiries.
• Subscription Form Data: When you subscribe to our newsletter via Mailchimp form, we collect your name and email address. This data is used to send you our newsletter and other relevant updates.

3. Use of Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To send you newsletters and marketing communications if you have subscribed to them.
• To improve our website and services through data analysis and marketing efforts.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. The technologies we use include:

• Google Analytics(ga_): To analyze website traffic and user behavior.
• LinkedIn (bcookie, li_gc, lidc): For marketing and tracking purposes.

5. Data Protection

We always deploy security measures beyond industry standards and we only use compliant, verified services. Your data is always protected by strong, secure passwords and is encrypted. If despite all of the deployed measures, there is any suspicion of a critical security breach of personal data, we will immediately inform you by email.

6. User Rights

You have the right to:

• Access the personal data we hold about you.
• Request the correction of incorrect or incomplete data.
• Request the deletion of your personal data.
• Object to the processing of your data.
• Request the restriction of processing of your data.
• Request the transfer of your data to another party.

To exercise any of these rights, please contact us at be@somethingfamiliar.co.uk.

7. Third-Party Services

We may share your information with third-party service providers for the purposes of operating our website and conducting our business. These third parties include:

• Mailchimp: For email marketing services.
• Kinsta Hosting Provider: For reliable website hosting.

We ensure that these third parties have adequate data protection measures in place and comply with relevant privacy laws. You can review the privacy policies of these third-party services on their respective websites.

8. Embedded Content

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

9. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Something Familiar does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Whom to Contact

If you have any questions, doubts, or complaints, please use the above-mentioned contact email: be@somethingfamiliar.co.uk.

12. CCPA and CPRA Compliance

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These rights include:

• Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
• Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
• Right to Opt-Out: You have the right to direct us to not sell your personal information at any time (the “Right to Opt-Out”).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit our use of your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.

To exercise the rights described above, please submit a verifiable consumer request to us by contacting us at be@somethingfamiliar.co.uk.

We will not discriminate against you for exercising any of your CCPA or CPRA rights. Unless permitted by the CCPA or CPRA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.